CAR-FREE EVENT POLICY

Answer

SONA is shaped by its community, and together we’re creating its future in Amsterdam with care for the neighborhood and its surroundings. That’s why this is an event with very limited car access. By deciding to visit the festival by car you accept the possibility of traffic jams and longer exit times. To ensure a smooth entrance and exit of the festival, the bike or shuttle bus are the best modes of transport.

shutlle bus/bike fast lane entrance: HOW DOES IT WORK?

Answer

By asking you to come by shuttle bus or bike, we want to give you something in return: exclusive access to a fast-lane festival entrance. To make sure you have access to the fast-lane entrance you’ll have to pick-up your exclusive fast-lane wristband at the shuttle bus stop (Sloterdijk or Amsterdam Central Station) by showing your shuttle bus ticket when you enter the bus or with your bike at the bicycle parking. 

Shuttle bus Sloterdijk/ Amsterdam Central Station

Answer
Take the shuttle bus to the venue from Sloterdijk Station (approx. 7 minutes) or Amsterdam Central Station (approx. 21 minutes). From both locations, buses depart every 10 minutes starting at 1.45pm and continue running until all visitors have left. The shuttle operates continuous round trips throughout the festival, making it easy to travel to and from the venue at any time.

Please note that the last trains from Sloterdijk Station depart between 00:00 and 01:00. Be sure to plan your journey in advance using the 9292 app.

Organised bus transport (outside of Amsterdam)

Answer
Bus travel is available through our official partner Busjedelen. You can book a seat on a shared bus and choose a pick-up point near you. From there, you’ll travel to the festival together with other visitors.

If you’re travelling with a larger group, it’s also possible to arrange your own bus. More information can be found here.

Bicycle parking (electric bikes and supervision)

Answer
To keep your (electric) bike safe, the bicycle parking area is secured and continuously monitored by our staff. Dedicated lockers are available for storing bike batteries. Please note that it is not possible to charge your bike at the parking area. Follow the on-site signage to easily locate the bicycle parking.

TAXI, KISS & RIDE AND ORDERED TRANSPORT

Answer
If you visit the festival by taxi or ordered transport, navigate to Havenpark (N1) and follow the instructions of the traffic controllers.

Please note: if everyone comes by car be prepared for major traffic jams and delays to get to and from the festival.

CAR PARKING

Answer
Car access is limited, and only a small number of parking tickets are available through the webshop. By choosing to travel by car, you acknowledge and accept the possibility of traffic congestion and longer exit times.At SONA events, parking tickets are intentionally priced higher than shuttle tickets to discourage car use and promote travel options with less impact for the neighbourhood.

BACKSTAGE PARKING

Answer
A limited number of backstage parking tickets will be available for backstage ticket holders. Please keep an eye on your email for more information.

TOURINGCARS

Answer
If you travel by touringcar please let us know via info@sonaworldwide.com to make sure there is a spot for your bus available.

fast lane entry

Answer
Everyone that arrives by shuttle bus or bike receives a wristband that gives access to the fast lane.

Purchase tickets

Answer

Sign-up to get notified first when tickets come available.

Download issue

Answer

Due to late personalization, tickets can only be downloaded on 4th of July 2026

Receive ticket

Answer

You will receive an email immediately upon purchasing your ticket. The ticket can be downloaded on 4th of july 2026.

Lost ticket

Answer
https://www.seetickets.com/customerservice

sell ticket

Answer

You will be able to sell and buy tickets through the waiting list. If you are looking to buy a ticket, you can sign up to the waiting list in the ticketshop. You will be automatically matched to available ticket(s) and get a chance to buy. If you are selling ticket(s) you can offer them to the waiting list via the ticketprovider (Paylogic). This will be visible through your confirmation email and you will be able to find a link on our website and socials.

1.⁠ ⁠In the confirmation email, go to 'Manage Orders'.
2.⁠ ⁠Click on ‘More actions’ and on ‘Sell’.
3.⁠ ⁠Select which tickets you want to sell.
4.⁠ ⁠Click ‘Sell’ at the bottom.
5.⁠ ⁠The selected tickets are now offered on the waiting list.

EARLY ENTRANCE

Answer

Do you have an Early Entrance Ticket? Please keep in mind that this ticket is only valid if you enter the event before 16:00. If you arrive after this time, your ticket will no longer be valid for entry.

Want to avoid any risk?
If you want more flexibility and don't want to worry about your arrival time, you can upgrade your ticket to a Final Release Ticket (valid for entry all day).

1.
Open your confirmation email and click on the 'Manage Order' button.
2. Click on 'More Actions' and select 'Change Tickets'.
3. Choose the tickets you wish to exchange. You will be redirected to the ticket shop, where you will see the new ticket options. Select the correct amount and pay the remaining balance.
4. After completing the order, you will receive a new confirmation email. Please note that you now have a new order with a new order number. Your old order has been automatically cancelled.

Print ticket

Answer

It is not necessary to print out your ticket. In fact, we prefer tickets on the phone.

Personalize ticket

Answer

You can personalize your ticket through the confirmation email. If you can't find it, please proceed to question 4.

Where will SONA Presents: PAWSA be held?

Answer

The festival takes place at Havenpark, in Amsterdam. 

What are the festival's opening and closing times?

Answer
The festival starts at 14:00 and ends at 23:00 CET. Keep in mind that the doors close at 21:00.

When should I arrive with an Early Entry ticket?

Answer

Early Entry ticket holders must enter the festival before 16:00.

What are the age requirements and ID regulations for attending SONA Presents: PAWSA?

Answer

The festival is 18+, and it is mandatory to present a valid ID (driver's license, passport, identification card, ID) before entering the festival. Just a photo of any of the above will not suffice. Please note that Backstage tickets the mandatory age is 21+

Re-entry

Answer

It's not possible to leave the festival grounds and re-enter afterwards. If you do leave you will have to show a valid ticket again to enter the festival grounds. 

cash

Answer

All facilities are cashless, but you can purchase a cash card at the festival at dedicated cash card lockets. This is a debit card that you buy at the token stand and load with cash, allowing you to make payments with a card at the festival.

Door closure

Answer

The doors will close at 21:00 CET, and entry will not be permitted after that time.

Programming changes

Answer

Keep an eye on our Instagram (@sonaworldwide), where we share the lineup, updates, and much more.

Will there be medical personnel on site during the festival?

Answer

Yes, there will be first aid available, indicated by signs and they will walk around the festival grounds.

Is there a designated relaxation area?

Answer

There are multiple covered seating areas, indicated by signs and visible on the map.

What should i do if i feel unwell?

Answer

There is first aid available throughout the entire venue, and you're welcome to approach them at any time. Celebrate safe https://celebratesafe.nl/pijlers/

What should I do if I feel unsafe during the festival?

Answer

If you don't feel safe or notice something suspicious, please send a message or picture to this number: +31 6 84698459. You can also talk to one of our Social Awareness team members or any employee around you, including first aid and security staff.

HOUSE RULEs

Answer

House rules are posted throughout the park, and you can also find them here: https://www.sonaworldwide.com/house-rules

Drugs policy

Answer

The use and possession of soft and hard drugs is prohibited.

MEDICATION

Answer

You can bring your medication only upon presentation of a prescription and/or a doctor's note. The medication must be unopened.

What items are prohibited from being brought into the festival?

Answer

These items are prohibited to bring to the festival: own food and drinks, aerosol cans, glassware, cans, large or heavy bags (a light (back)pack or small backpack is allowed but will be checked by security at the entrance), pets, inflatable objects, umbrellas, drugs (except prescribed medication with a medical certificate), selfie sticks, fireworks, weapons and firearms, dangerous objects (including aerosol cans and tear gas), professional photo, film, and other recording equipment.
When in doubt contact us via info@sonaworldwide.com

Can I bring a camera to the festival?

Answer

It is not allowed to bring any sort of professional recording equipment.

Am I allowed to bring sunscreen?

Answer

Sunscreen is only allowed in an unopened pocket size packaging. Sunscreen sprays are not allowed (in any size).

What steps should I take to work at the festival?

Answer

Interested in working or volunteering at the festival? Email us your motivation: info@sonaworldwide.com

Are vendors permitted to sell products at the event?

Answer

It's not possible to sell items at the festival. Interested in a collaboration? Please mail: info@sonaworldwide.com

WHEELCHAIR ACCESS

Answer

The festival is fully wheelchair accessible. Each restroom area includes a designated accessible toilet. Visitors using wheelchairs can enter through the main entrance, and no prior registration is required.

other

Answer

For any questions or uncertainties, please contact us via DM on Instagram @sonaworldwide or send an email to info@sonaworldwide.com.

Can I bring my own medication?

Answer

Yes, only upon presentation of a prescription and/or a doctors note. The medication must be unopened.

Is the festival accessible for individuals with disabilities?

Answer
Yes, certainly, you're welcome through the general access. 

Is the festival wheelchair accessible?

Answer

Yes, there are special toilets and entrances. Wheelchair access is at the general entrance. Registration is not needed.

Can I bring a service dog to the event?

Answer

No, unfortunately, it's not possible to bring along your service dog.

Are there options available for special dietary needs (e.g., allergies)?

Answer

We sell different options throughout the festival. Allergies are stated on the menus. If you have any questions please send an email to info@sonaworldwide.com

Can I purchase food and beverages on site?

Answer
Yes, there are various food stands and multiple bars.

Will cigarettes be available for purchase?

Answer

No, there will be no (e-)cigarettes available for purchase.

Is drinking water provided?

Answer

Yes, there are multiple drinking water stations to refill your bottle and water bottles can be purchased at the bar.

Does SONA promote sustainability?

Answer

We are committed to sustainability to preserve the location. We use recycled plastic cups, operate a recycling system, accept only card payments, and offer different food possibilities. 

What are the festival's ethics and policies regarding creating a safe and inclusive environment?

Answer
We want to create a safe and accepting festival, where everybody feels welcome. All social norms and values apply on the premises. Threats, violence, discrimination, or sexual harassment will not be accepted.

How can I buy a locker?

Answer

You can purchase a locker in advance via the the shop. At the festival, you can also buy a locker using QR-codes and payment methods like iDEAL. Additionally, there will be an information point for lockers at the festival.

How do the lockers work?

Answer
There is no deposit or key. You will receive a locker number and pin code via mail. Enter your pin at your locker to open/close it.